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REAP · 09:14 AM
REAP · 09:16 AM
REAP Analysis
What Happened
BGP to 203.0.113.1 went Idle. 12 devices lost primary path.
Why
Config push set keepalive=5s. Peer expected 60s. Hold timer expired. Code 6/5.
Impact
12 devices rerouted. Latency +340%. No data loss.
Recommended Action
Revert BGP timers on CR3.LAX1. Keepalive 60s and hold 180s.
REAP Analysis
What Happened
BGP to 203.0.113.1 went Idle. 12 devices lost primary path.
Why
Config push set keepalive=5s. Peer expected 60s. Hold timer expired. Code 6/5.
Impact
12 devices rerouted. Latency +340%. No data loss.
Recommended Action
Revert BGP timers on CR3.LAX1. Keepalive 60s and hold 180s.
The Problem
Telemetry in one platform. Configs in another. Tickets in a third. Topology somewhere else. No single tool connects them. Your engineers are expected to.
When something breaks, the data to explain it is already in your environment. But it's split across systems that don't talk to each other. Your team spends the first hour assembling context that should already exist.
Your most experienced engineers carry the context that your tools don't. They know which systems to check, in which order, for which symptoms. That knowledge isn't in a runbook. It's in their head. And it doesn't scale.
Your team resolves hard problems and moves on. The diagnosis, the reasoning, the fix: it lives in a ticket no one reads and a brain that might leave next year. When the same problem comes back, you start from scratch.
How It Works
The moment a signal fires, REAP starts working: reading the state of the network, tracing topology, correlating config changes, and building a complete picture before anyone opens the ticket.
REAP works with the systems your team already runs: network management platforms, ITSM, telemetry pipelines, and configuration state. No rip-and-replace.
Our AI correlates signals across topology, telemetry, and change history to identify root cause, impact scope, and confidence level in seconds.
REAP surfaces a recommended action and where approved, executes it with a full audit trail, ITSM sync, and engineer-in-the-loop controls at every step.
The Platform
REAP reasons across telemetry, ITSM, configuration and topology together, and presents each incident as a complete explanation with the evidence behind it.
Investigation Window
Engineers arrive to a complete analysis: what happened, why, what's affected, and what to do. No blank alert.
Investigation Window / INC-2847
What Happened
BGP session to 203.0.113.1 went Idle. 12 downstream devices lost primary path.
Why
Config push at 08:42 AM set keepalive=5s. Peer expected 60s. Hold timer expired. Code 6/5.
Recommended Action
Revert BGP timers on CR3.LAX1 to keepalive 60s and hold-time 180s. Runbook RB-0042 is ready.
Runbooks
REAP captures how your best engineers resolve incidents and codifies it into runbooks that execute against live devices and leave a full audit trail.
Runbook Library
BGP Timer Revert
RB-0042 · Routing
BGP Health Check
RB-0031 · Diagnostics
Interface Error Clear
RB-0018 · Remediation
OSPF Neighbor Recovery
RB-0055 · Draft
Topology and Telemetry
REAP maps the network around every incident: which devices are affected, which paths have failed, and what changed before it started.
The Team
The REAP founding team helped build the networking infrastructure today's enterprises depend on. Founding and early engineers at Andiamo Systems (acquired by Cisco), Insieme Networks (acquired by Cisco), and Pensando (acquired by AMD), and co-founders of WiteSand (acquired by Juniper Networks). Decades of shipping networking products at Cisco, Juniper, and Aruba. 30+ patents.
Meet the team78%
Reduction in mean time to resolution
85%
Alert noise eliminated
3x
Engineer capacity multiplier
<5 min
From alert to root cause, not hours
Target outcomes based on our reference architecture. Not measured customer results.
Integrations
REAP connects to your existing network management platforms, ITSM tools, telemetry pipelines, and automation systems. No rip-and-replace. Operational on day one.
Multi-vendor by design
HPE Aruba Networking includes EdgeConnect SD-WAN (formerly Silver Peak). REAP also discovers network resources in AWS and Microsoft Azure environments. All product names and logos are the property of their respective owners.
If you don't see your vendor or tool here, ask us. We might already support it.
Integrates with your tools
FAQ
REAP is an agentic AI platform for network operations (AI NetOps). It reasons across telemetry, topology, configuration and change history to identify root cause, impact scope and a recommended action, and it executes remediation runbooks with engineer-in-the-loop approval.
Agentic NetOps is the use of autonomous AI agents to observe, reason about, and act on network operations events. Unlike traditional AIOps which only correlates alerts, agentic NetOps platforms like REAP can independently investigate incidents, determine root cause, and execute remediation with full audit trails.
REAP is designed to reduce mean time to resolution by up to 78% by correlating signals across BGP, OSPF, interface telemetry, and config history within seconds, presenting engineers with a 4-part Investigation Window (what happened, why, impact, recommended action) before they open the ticket. This is a target outcome based on our reference architecture, not a measured customer result.
REAP works with Cisco, Arista, Juniper, HPE Aruba Networking (including EdgeConnect SD-WAN), Palo Alto Networks, Fortinet, SONiC and other vendor NOSes, discovers network resources in AWS and Microsoft Azure, and integrates with ServiceNow, Jira, Slack, Microsoft Teams, NetBox, PagerDuty, OpsGenie, Confluence, SolarWinds, Zabbix, CyberArk, and HashiCorp Vault. No rip-and-replace required.
Yes. REAP is purpose-built for service providers, large enterprises, and data center networks running BGP, OSPF, and modern streaming telemetry stacks at scale.
Traditional AIOps stops at alert correlation and noise reduction. REAP is agentic, it reasons about root cause across topology, telemetry, and change history, then executes remediation runbooks. It is purpose-built for networks, not retrofitted from generic IT observability.
by Raja Tadimeti
September 22, 2026 · Raja Tadimeti
Incident, problem, and change management are separate for good reasons. Most of the avoidable cost is in the handoffs between them, where evidence and context get rebuilt from scratch.
Read moreby Rishit Lakhani
September 8, 2026 · Rishit Lakhani
Getting an agent to work in a demo is easy. Operating it safely for years is the product. What you take on when you build, and what you should own either way.
Read moreBook a live demo and we'll walk you through a real incident investigation. We'll be in touch within one business day.
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