Blog

The Expensive Part of Incident, Problem, and Change Management Is the Handoff

by Raja Tadimeti

September 22, 2026 · Raja Tadimeti

Incident, problem, and change management are separate for good reasons. Most of the avoidable cost is in the handoffs between them, where evidence and context get rebuilt from scratch.

Build or Buy Agentic AI for Network Operations? The Demo Is the Cheap Part

by Rishit Lakhani

September 8, 2026 · Rishit Lakhani

Getting an agent to work in a demo is easy. Operating it safely for years is the product. What you take on when you build, and what you should own either way.

The Most Dangerous Moment in a Network Change Is When Everyone Thinks It Worked

by Raja Tadimeti

August 25, 2026 · Raja Tadimeti

Change completion is not proof. Why post-change verification matters more than execution, what the 2026 outage data shows, and where AI actually helps.

AIOps, Automation, or Agentic AI? Ask Who Decides the Next Step

by Rishit Lakhani

August 17, 2026 · Rishit Lakhani

Two products can both call themselves AI-powered while doing fundamentally different jobs. The way to tell them apart is to ask who decides the next step.